Gulf Bank: Best and Fastest Service in Kuwait
Established in 1960, Gulf Bank is today the second largest commercial bank in Kuwait. Gulf Bank’s ambition is to become a dominant player in the local Kuwaiti retail and commercial banking space. Gulf Bank holds 11% or 12% market share at the moment.
About Gulf Bank
ContactGulf Bank Address: Postal Address:
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Tel: Website: e-gulfbank.com |
Profile
Credit Rating – Gulf Bank Rating according to Capital Intelligence
Interview – Gulf Bank of Kuwait: 2nd Largest Bank in Kuwait
Executive Management
| Michel Accad: Biography | | Chief Executive Officer & Chief General Manager |
| Fawzy Al-Thunayan: Biography | | General Manager, Board Affairs |
| Carlos Ribeiro: Biography | | CFO and General Manager, Finance & Support |
| Abdullatif Al Hamad: Biography | | General Manager, Corporate Banking |
| Surour Al-Samerai: Biography | | General Manager, Human Resources (HR) |
| Khaled Al-Mutawa: Biography | | GM International Banking and Investments |
| Saleem Sheikh: Biography | | Chief Risk Officer |
| Aly Shalaby: Biography | | General Manager, Consumer Banking |
| Hatem Badr: Biography | | General Counsel & General Manager – Legal Affairs |
| Grant Jackson: Biography | | General Manager, Treasury |
| Mark Magnacca: Biography | | Chief Marketing Officer |
| Husain Mairza: Biography | | Chief Information Officer & Deputy GM (IT) |
| Leonard Cletus: Biography | | Deputy General Manager, Internal Audit |
History
Gulf Bank was established in 1960 and has since progressed to becoming an industry-leading financial services provider complemented by a large network of 56 branches strategically positioned in key locations throughout Kuwait. The main groups of the Bank are Consumer, Corporate and International Banking.
The quality and commitment of the Gulf Bank team has received international recognition winning a number of awards from leading international financial magazines including ‘Best Retail Bank’ from the Banker Middle East for four consecutive years.
Gulf Bank has also been internationally recognized as a leading Kuwaiti employer and holds the Localization Award from the GCC Council of Ministers for Social Affairs and Labour for four consecutive years.Gulf Bank has also been internationally recognized as a leading Kuwaiti employer and holds the Localization Award from the GCC Council of Ministers for Social Affairs and Labour for four consecutive years.
Customers entering the branch experience the warmth and spirit of true Kuwaiti heritage coupled with an efficient and high-quality banking service environment. This provides Gulf Bank with a unique competitive advantage for the benefit of its customers.
Mission | CSR
The development of Kuwaiti human resources for a better and more prosperous Kuwait.
At Gulf Bank, our commitment to Corporate Social Responsibility is at the very heart of our operations in Kuwait. We actively support, sponsor and encourage community initiatives in education, arts, sports, culture and other activities, encouraging people to succeed and realize their ambitions.
Board of Directors | Gulf Bank
| Omar Alghanim | | Chairman |
| Ahmad Abdullatif Yousef Al Hamad | | Board Member |
| Bader Nasser Mohammed Al Khorafi | | Board Member |
| Jassim Mustafa Jassim Boodai | | Board Member |
| Sayer Bader Al Sayer | | Board Member |
| Ali Morad Yusuf Behbehani | | Board Member |
| Omar Hamad Yusif Al Essa Al Qanai | | Board Member |
| Farouk Ali Bastaki | | Board Member |
Corporate Social Responsibility (CSR)
Cooperative Societies
Events
Hospitals
Internal CSR
Ministries
Private Sector
Schools and Universities
Sports
Community Contributions
The CSR strategy of Gulf Bank is to support both Health & Blood Donation (Give Life) and Human Capital.
Among others, Gulf Bank donated ultrasound medical equipment to the Mubarak Al-Kabir Hospital, gave support the Terry Fox Run for Cancer Research, and was a sponsor of a child life specialist for one year at KACCH – Bayt Abdullah’s Childrens’ Hospice.
Following the July war in Lebanon in 2006, Gulf Bank decided to forgo the expense of designing and printing Ramadan and Eid cards and, instead, donated the money that was saved to the Orphans in Lebanon charity.
Latest Community Contributions by Gulf Bank
Awards
Gulf Bank has already won a number of important industry awards in 2012, including: ‘J.P. Morgan Quality Recognition Award‘ for operational excellence in MT103 and MT202 commercial payments for 2012, ‘Bank of the Year‘ award from Arabian Business; ‘Best Employee Development Programme’ award for the second consecutive year, ‘Best Retail Customer Service‘, ‘Best SME Startup Package‘, ‘Banker of the Year‘ (Michel Accad, CEO and Chief General Manager) by Banker Middle East; ‘2011 EUR STP Excellence’ Award from Deutsche Bank, ‘Best Retail Bank’ by Asian Banker 2012 and ‘Best Creativity’ Award from Pan Arab Web Award, and ‘HR Professional of the Year’ from NASEBA (Surour Alsamerai, General Manager, Human Resources).
Omar Alghanim Is ‘Businessman of the Year’ 2013
Omar Alghanim was named ‘Businessman of the Year’ by Arabian Business Magazine.
Gulf Bank Is ‘Bank of the Year’ 2013
Gulf Bank won ‘Bank of the Year’ award from Arabian Business Magazine.
Gulf Bank Receives ‘Best Risk Management’ and ‘Best Domestic Bank’ Awards
Gulf Bank awarded by Banker Middle East.
Gulf Bank Receives Deutsche Bank Award for Commercial and Treasury Payments
Reinforcing the Bank’s superior operations in Straight through Processing.
Gulf Bank Wins ‘Best Retail Customer Service in the Region’ Award from Banker Middle East
Gulf Bank reinforces its customer-centric strategy on a regional level.
‘Best Retail Bank in Kuwait’ For Third Year Running, by The Asian Banker
The Asian Banker names Gulf Bank the ‘Best Retail Bank in Kuwait’ for third consecutive year.
Corporate Social Responsibility Excellence Award 2012
Gulf Bank’s Social Responsibility efforts were recognized among all Industry Leaders of the Middle East.
Gulf Bank is the Bank of the Year, according to The Banker
The Banker chose Gulf Bank as the Bank of the Year 2012.
‘Best Integrated Commercial’ Award for Gulf Bank’s Ramadan TV Commercial
Gulf Bank was awarded for its Ramadan TV Commercial.
Gulf Bank & GCC Localization Award: 1st Place for the 8th Consecutive Year
Gulf Bank reaffirms its successful strategy of Kuwaitization.
Gulf Bank Wins Two Major Awards at Asia’s Best Employer Brand Awards
Bank wins the ‘Best HR Strategy in line with Business’ and ‘Excellence in Training’ awards.
Gulf Bank Has ‘Best Employee Development Programme’
Gulf Bank is awarded ‘Best Employee Development Programme’ Award for the second consecutive year from The Banker Middle East. This award highlights the Bank’s commitment towards developing its human resources.
Surour Alsamerai As ‘HR Professional of the Year’ by NASEBA
Gulf Bank’s GM of Human Resources, Mr. Surour Alsamerai, was named ‘HR Professional of the Year’ by NASEBA at the 4th annual GCC HR Excellence Awards Ceremony.
Gulf Bank as ‘Bank of the Year’ by Arabian Business
May 24, 2012
Gulf Bank was further recognized by Arabian Business – one of the region’s leading business publications – for its outstanding achievements.
Gulf Bank to Have ‘Best Retail Customer Service’ and ‘Best SME Startup Package’ 2012
Gulf Bank awarded at 2012 Banker Middle East Products Awards which took place in Dubai.
Gulf Bank Awarded ‘International Excellence in Retail Financial Services Award’ for Second Consecutive Year
Gulf Bank was given this Asian Banker’s prominent award for the second time.
Gulf Bank Given ‘Best Creativity’ Award 2012
Pan Arab Web honours Gulf Bank with 2012 ‘Best Creativity’ prize.
BBB Credit Rating for Gulf Bank
S&P improves the credit rating of Gulf Bank and the bank is thus the only one in the region to receive an upgraded rating and a positive outlook at the same time.
Gulf Bank as ‘2012 Best FX Bank Provider’ in Kuwait
Global Finance magazine names Gulf Bank as Best Foreign Exchange Bank Provider in Kuwait in 2012.
Gulf Bank’s HR Executive Awarded at the Stevie Award Ceremony
HR Manager of Gulf Bank given the award of HR Executive of the year at the 8th International Business Awards (IBA).
Gulf Bank Once Again Wins Coveted GCC Localization Award
For the seventh consecutive year Gulf Bank is winning the coveted Localization Award from the GCC Council of Ministers of Labour and Social Affairs.
CFO of Gulf Bank Awarded ‘Excellence in Finance’
Chief Financial Officer of Gulf Bank receives the ‘Excellence in Finance’ award at the 5th Annual CFO Middle East Strategies Forum 2011.
Gulf Bank Given Coveted ‘Best Corporate Governance’ Award
Success of the Gulf Bank’s strategy is emphasized by the prestigious award ‘Best Corporate Governance’ from The Banker Middle East.
Gulf Bank Receives ‘Best Employee Development Award’
The Banker Middle East, the top banking industry magazine in the region, awards Gulf Bank the ‘Best Employee Development Award’.
Gulf Bank as ‘Best Bank in Retail Sector’
Outstanding customer service of Gulf Bank endorsed by the ‘Best Bank in Retail Sector’ from Arabian Business Magazine.
CIO of Gulf Bank Given ‘Thought Leader Excellence’ Award
Gulf Bank’s Chief Information Officer is given the ‘Thought Leader Excellence’ award at the MENA CIO’s Summit 2011 in Qatar.
Gulf Bank Receives Quality Recognition Award
Citibank awards Gulf Bank with Quality Recognition prize for its global electronic payment leadership and excellence in electonic payment transfers.
Gulf Bank Given Award for International Payment Performance
Deutsche Bank awards Gulf Bank the International Payment Performance award. The Bank is the first and only bank in the MENA to be given such award.
Gulf Bank to Have ‘Best Retail Customer Service’ and ‘Best Phone Banking Service’
The Banker Middle East awards Gulf Bank the ‘Best Retail Customer Service’ and ‘Best Phone Banking Service’ thanks to its successful customer-focused strategy.
Gulf Bank to Have ‘International Excellence in Retail Financial Services’
The top consultancy The Asian Banker awards Gulf Bank the ‘International Excellence in Retail Financial Services’ prize for its best banking services.
Gulf Bank Receives Prominent ‘Best Interactivity’ Award
The Gulf Bank’s unique online offer is recognized by the ‘Best Interactivity’ award in Pan Arab region.
Gulf Bank Again Wins Coveted GCC Localization Award
For the sixth consecutive year, Gulf Bank is again winning the coveted Localization Award as an acknowledgement for its ability to overcome challenges.
Gulf Bank’s Operational Excellence Awarded
J.P.Morgan awards Gulf Bank ‘J.P.Morgan Quality Recognition Award’ for the operational excellence in MT103 commercial payments in 2009.
We Promise
We Promise | The Gulf Bank’s Promise: the Best and Fastest Service
A promise inspired by Domino Pizza, which guarantees fast delivery and cash back on failure to deliver.
“We have decided to focus on service quality: how can we provide the best and the fastest services to our clients? We looked at a number of important products – important from our clients’ perspective – and what was it that our clients wanted? They wanted speed and reliability, so if we could deliver the loans the same day or provide a credit card the same day that would make a big difference.”, explains Michel Accad, CEO of Gulf Bank.
He continues: “The campaign was very well received by our customers. Since we introduced the ‘We Promise‘ campaign in mid-October of 2011, the daily loan and credit card volume in Gulf Bank has increased by 50%. I think that is remarkable and I believe that right now we are essentially the leader in the market in terms of new loans, which is in large part due to this exercise.”
Gulf Bank will deliver your cards the same day!
This promise applies to Debit and Credit Cards.
If you want your new card to be delivered on the same day, you have to submit the card Application form by 12pm. Then you can easily pick up your new card at any of the branches that are open in the evening hours.
If you submit your Application after 12pm, your card will be delivered to your branch the very next day.
Gulf Bank will disbourse your loan the same day!
If you submit the loan Application till 12pm, Gulf Bank will immediately approve and complete the deposit of funds.
Thus, Gulf Bank will pay out your requested loan only couple of hours after receiving your Application.
If you submit your Application after 12pm, the funds dedicated to you will be available the very next day.
Gulf Bank will finance your dream car the same day!
If you submit the car loan Application till 12pm, Gulf Bank will immediately approve and complete the deposit of your car loan.
You will be able to buy your new dream car the same day because your car loan from Gulf Bank will be ready for you in few hours.
If you submit your Application after 12pm, the funds dedicated to you will be available the very next day.
Gulf Bank will deposit your salary early in the morning!
Gulf Bank will credit your salary to your account by 7AM on your payday.
Expceptions apply if your employer specifies otherwise or your employer’s request for payment is late.
Gulf Bank will keep your standing in a queue for no more than 10 minutes!
Forget about never-ending queuing in any of the Gulf Bank’s branches.
Gulf Bank won’t keep you waiting for more than 10 minutes prior to meeting the bank staff who will deal with your transaction (cash withdrawal, cash deposit, bank draft, telex transfer).
What do the Gulf Bank’s Promises require?
Filled-in application (signed in branch by the customer)
Updated salary certificate
Salary continuation letter
Copy of Civil ID
Valid bank statements for non Gulf Bank customers
If applying for a new card, choose one of the following branches for the delivery of your card: Fahad Al Salem, Fahaheel, Fahaheel-Alghanim Electronics, Farwaniya, Hawalli, Kheitan, Salmiya main, Sharq, Shuwaikh main.
Terms and conditions apply. For more information about We Promise deals from Gulf Bank click here.