Travel Agency in Kenya: Lyz Mbugua Presents Pinnacle (K) Travel & Safaris

Lyz Mbugua, Director of Pinnacle (K) Travel & Safaris Limited, explains what are the competitive advantages of the travel agency and what type of packages Pinnacle offers to its clients.

“We are very well known and we are very efficient. We are time conscious. Everything we do is about excellence. We make sure that from the beginning to the end, the customer is satisfied. On top of that, we run 24/7. You can call us at any time. Anyone that refers us to their friends mentions this. If you want someone who will pick up their phone all the time and change your flight whenever you need, then Pinnacle is the place to go”, says Lyz Mbugua.

“There are many Kenyans that would like to go to the Masai Mara. There are people who live in Nairobi that do not know that Mombasa has a beach. I want to offer affordable packages even for the local person. For those that earn very little money, there is now the SGR that only costs 1,000 shillings to Mombasa. You do not have to fly or travel by road if you are afraid. We can make very affordable packages now that can reach the real Kenyans. Besides, we do conferences, although they are not as popular as they were two or three years ago. We also do team building. Now that the year is coming to an end, there are a lot of companies that do not know where to take their staff. We can organize and also find a facilitator”, she adds.

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