Apples + Sense: Providing A High Quality Experience to Patients

Sweata Shah, Managing Director of Apples + Sense, describes the philosophy of the medical center and explains why Apples + Sense is different from the competition.

“Where we are different is the service we provide overall, and the experience that the patient goes through from the minute they walk through the door to the minute they leave. We do things like call our patients 2 days after to ask how they are doing and if their appointment went well. We want to know that our patients feel like they are being cared for and that they are not forgotten about. For us, the sell factor here compared to any of the other services is purely the service that we provide. We focus on certain specialties, but we are not really doing anything different in terms of the care we give, the consultations we do, or the treatments we give to our patients. We are trying to bring in more technology and more of the newer techniques, but our service offering is at a different level and we will maintain that”, says Sweata Shah.