Takamul AlOula Facility Management: A Fully Integrated Facilities Management Company

Mohamad Ali El Khayat, General Manager of TOFM (Takamul AlOula Facility Management), gives an overview of the services provided by the company, including property management, facility management, energy efficiency audits, systems engineering, asset management, etc.

“We are one of the very few companies in Saudi Arabia that will deliver both property and facility management services. Property management is what brings money to the landlord or to the owner of a facility. We try to provide property management services that increase the revenue and increase the money that is the income of the landlord or the owner of the facility. On the other side, we provide facility management services that are always optimizing expenses. So, in a way, we are giving a solution to our customers that brings the best revenue and maintaining a balance between give and take between the tenants, the occupants of a facility by providing efficient property management services and by taking care of the facilities themselves, making sure that they live there beyond their lifecycle expectancy. Energy efficiency is something recently that we are introducing and it is something that we do as part of our value add services. Energy efficiency does not have to be something that is very technological. In Saudi Arabia, we are still in the initial stages of implementing proper energy efficiencies and taking care of our environment. Part of our bundled services that we provide to the customers is that energy audit to identify areas where there are gaps when customers are actually wasting energy in their buildings. A very simple example is instead of setting the temperature at 23 degrees Celsius making it 18 degrees Celsius. There is a big saving of energy that will happen. For many customers, specifically in Saudi Arabia, when energy used to be very cheap, they were not aware of this. A simple awareness campaign that you could run in your building will always help you to increase your efficiency. For one of our customers, we did an implementation of basic concepts in terms of changing the operation and we succeeded in bringing him more than 40% savings on his energy bill at the end of the year by just adopting a few techniques. We have also entered into the engineering part where we study the systems, we introduce new systems, we recommend to the customers that they need to replace systems that are operational when the cost of ownership is more than the cost of replacement. We always do the kind of asset management and provide reports to our customers, showing them their assets and how much they are costing them, then the total cost of ownership compared to the cost of purchase of your asset and the replacement of the asset. These are concepts that many facility management companies talk about, they want to implement, but in order to implement them, you need to always think that your customer is your partner, your customer is someone that is struggling with his business, he wants to bring efficiency to his business, and he wants to reduce his costs. We never take advantage of the uninformed customers, of which there are still many everywhere. You could always go to an uninformed customer and convince him of a concept that he does not need and make him pay a lot of money that does not return back to him in an efficient or effective way. Facility management is a service business. We are not selling products. We are selling virtual things. We are selling a service. It is very easy to fall into the trap that you could manipulate your customers or your customers could even take advantage of you. Being a new company, our staff are young people, dynamic people, and we are very careful with the selection of our people. We tend to select people that have a high level of professionalism and ethical work in order to make sure that we always maintain the interest of the customer first and then the interest of the company second”, says Mohamad Ali El Khayat.

For more information, please visit: https://tofm.com.sa.

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