Transport and Logistics: Competitive Advantages of Union Logistics Uganda by Hitesh Shah

Hitesh Shah, Managing Director of Union Logistics Uganda Ltd, explains how the company stands out from the competition.

“There are a few factors which make us unique and separate us from the competition, including international players. The first is that our major focus, our primary motto, and our primary belief is service excellence. Secondly, we are resource based within East Africa so were are less dependent on outside service providers. Thirdly, we have full coverage. We have an international partner, as well as regional associates and partners who are also resource based companies. We are very strong locally. We provide the whole range of logistics services and freight forwarding services from sea freight to air freight to road freight for project cargo, bulk cargo, 20 and 40 ft containers, commercial cargo, LCL. We also have warehousing and distribution services. We provide all of this worldwide, regionally, and locally”, says Hitesh Shah.

“Because of our focus on service excellence, there are worldwide international companies which are very focused on quality of service that are quite interested in working with us. This is their reputation more at stake than our own if we fail. They want to deal with companies where they can be 100% assured that we can provide services that will meet and exceed their expectations. We handle several projects in logistics and transportation, infrastructure, hydropower, mining, and handling biological substances that are very time and temperature sensitive for various mining companies such as Kibali Gold Mines and other companies such as World Courier. If we delay, their entire project would be delayed. Project delay costs for these companies can be very high. Based on our time sensitivity, quality of service, and our efficiency, they prefer to use us. We do not compromise on quality of service and this makes us unique and we are quite reputed for it”, he adds.

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