E. Wells Realty & Consultancy Ghana: Focusing on Professional Real Estate Services and Customer Experience

Hanna Atiase, CEO of E. Wells Realty & Consultancy, a company specialized in providing advisory services for home owners, investors and developers, and helping to connect individuals in the diaspora to real estate opportunities in Ghana, discusses the importance of professionalism and customer experience.

“I started E. Wells Realty in March 2014. I noted that it was very difficult to get a property to rent or a property to buy, because there was a lot of unprofessionalism in the market. Through the challenges I faced in being able to do that, I figured I was probably not the only one from the diaspora to face them. I decided to find a way to bring regulation and familiarity within my company, so those in the diaspora could feel comfortable to buy and rent properties. We have two divisions at E. Wells Realty & Consultancy. E. Wells Realty helps people buy, sell and rent their properties, as well as lands. Then we have E. Wells Property Management which is facilities management, managing of their units and essentially helping them maintain the assets they have acquired. Before, we were primarily focusing on residential brokerage, but now we have gone into both commercial and residential brokerage for both departments”, says Hanna Atiase.

“Our main competitive advantage is our customer service, and then our customer experience. We want clients to walk away saying: “Wow, I had an incredible experience coming to E. Wells Realty”. Customer service is something that is lacking in this country. It is a huge advantage to be able to provide that kind of service for clients who are used to that – again, we work with those in the diaspora, so they have a certain level of expectation when it comes to service. We are able to meet that expectation in terms of our turnaround time, the response time, and the quality of the service they receive, the follow-ups, the engagement and walking them throughout the process. Because to a lot of people, this may be their first time investing in Ghana and a lot of them purchase without seeing the property. Some do send representatives, but others are trusting you to guide them throughout the home buying process, which is one of the largest investments anybody will ever make. So we make sure we are there for our clients, from start to finish”, she adds.

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