Akka Kappa: Providing Comprehensive Solutions for Property Rentals in Ghana

Jolanda Castagna, Managing Director of Akka Kappa, provides insight into the comprehensive solutions for property rentals offered by the company.

“First and foremost, our core focus lies in property rentals. We have established strong partnerships with a range of corporate clients, including major multinational organizations in Ghana, as well as embassies and institutions like the World Bank. This enables us to deliver a highly comprehensive service tailored to their needs. Our clientele essentially falls into two categories: tenants and companies, along with property owners. You see, property owners require rental services, while tenants require assistance with relocating. We extend our support right from the beginning and throughout their entire stay in Ghana. Our key offering is what we term as “relocation management service.” This involves a thorough process. When someone plans to move to Ghana and might not be familiar with the country, we kick off with an online session. During this session, we guide them through various aspects – what to anticipate in Ghana, insights into daily life, the housing market, school locations and rankings, medical facilities, and everything else. We also equip them with our “Akwaaba handbook,” an information-packed resource to provide them with comprehensive insights. Moreover, we furnish them with a directory encompassing local businesses, so they gain a good understanding of what to expect”, says Jolanda Castagna.

“Upon reaching the stage where they are probably considering accommodations, they might have arranged a hotel stay or we have assisted in booking one for them. We personally greet them at the airport and accompany them to either the chosen property or the hotel. Following that, if you are ready the next day, we provide a dedicated one-on-one onboarding session. This session delves deeply into various topics. Additionally, we organize trips for them and their family to explore different neighborhoods. This is particularly important if they are moving with family members. For instance, let’s consider schooling. If they are interested in a school located in East Legon, it is likely more practical to look for housing options in the same area. Similar considerations apply if they are considering a school in Cantonments. We take them on tours of these neighborhoods, allowing them to familiarize themselves with amenities, since the landscape is rapidly evolving. I can personally attest to the transformation of East Legon over the past 15 years – from having almost nothing to now being a self-sustained area with restaurants, schools, clinics, all within a short 15-minute drive from central Accra. Once they have made a decision about the school and neighborhood, we transition into the house hunting phase. We collaborate closely with landlords to locate suitable houses, and we ensure the properties are prepared for them. After this, we facilitate a seamless handover. From here on, we serve as their primary point of contact. This role is especially crucial, as it relieves clients, particularly corporate organizations, from dealing with potential issues on their own. Instead, we take on the role of intermediary, addressing concerns such as difficulties with landlords or situations where a landlord might be financially strained to address specific needs like replacing an air conditioner or purchasing a new washing machine. This role plays a significant part in simplifying the assignee’s life, enhancing productivity, and ultimately reducing stress for both HR departments and general service teams”, she adds.

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