One of the best hospitals in Saudi Arabia 5 year strategy

Dr. Mahmoud A. Al Yamany, CEO of King Fahad Medical City talks about KFMC‘s strategy.

The strategy for KFMC from 2016 to 2020 is to focus on research. The second focus is on talent development; we are looking at employees across the board at KFMC for talent and we are managing that talent in a way so as to increase retention and improve employees on succession planning and talent development.

First, we call everybody healthcare providers including the janitors, engineers, physicians, nurses, administrators, economists and analysts. We have plans to develop all of them in their fields, related to healthcare.

The third element in our strategy is to work on the optimisation of utilisation so we are looking at utilisation of our workforce, as well as utilisation of equipment and in looking at the best way to get more with the same, rather than more of the same. We are not asking for increment in budget but we are aiming at productivity improvement with the same budget.

The fourth and last element of our strategy is to give the patient a better experience.
So we are training staff and we are changing the facility in ways to be more patient friendly and more customer-friendly. We are getting the patients and their families involved in the decision making by establishing a Patient and Family Council that looks at KFMC’s processes and suggests what needs to be changed in these processes.

We are also changing healthcare provision to suit the patients’ needs not only from a providers’ perspective but also from a customers’ perspective so that patients have their voice heard on how they want the service to be provided.

This is a paradigm shift when it comes to healthcare provision in Saudi Arabia and in the whole region and we are leading that. We have been establishing that for the last 2 years and we are working on spreading that culture outside of the walls of KFMC.

We also need a lot of marketing to improve our image both internally as well as externally so as we can attract more and more patients and that will be based on the foundation of innovation.

We have established an innovation centre where we allow healthcare providers to innovate. When you talk about innovation it is not just about innovating in technology but also innovation of processes and the way we deal with patients, the best utilisation etc.

Thus innovation becomes the platform where all of the different elements of the strategy can be improved upon and where we can leverage on all levels, be it technology, workforce, research or even media. Based on this well-articulated strategy that we have established and put into place, we expect to be the leader of healthcare in the whole region. Not just in the Kingdom.