uniBank Ghana

About uniBank Ghana Limited

“Timely and accurate delivery of our innovative products and enhanced quality service in a caring manner to all stakeholders.”

uniBank Ghana Limited (uniBank Ghana) was incorporated as a private company in December 1997 to operate as a bank. It is a wholly owned Ghanaian and authorized to undertake a broad range of banking business. The bank opened its door to customers in January 2001.

uniBank Ghana is flexible, adaptive to changing needs of its customers, vibrant, energetic and caring for its customers with personalized services for everyone.

Service Concept

uniBank Ghana will deliver timely access to banking services and offer its customers, efficient and excellent banking services through the use of up to date electronic banking systems.

The key objective of the Bank is to provide customers with unrivalled level of quality service.

This is underpinned by:

• Dedicated Board of Directors made up of experienced, bankers and professionals,
• Experienced Management Team with a broad base of banking expertise,
• Excellent and committed staff,
• State-of-the-art banking software,
• Commitment to all stakeholders.

Awards

• Customer Care – Six time winners
• Advisory Services – Four time winners
• Fast Growing Bank – Three time winners
• Short-Term Lending – Two time winners

About SME Banking

The Small and Medium Enterprise (SME) Sector in Ghana includes Micro Enterprises, Small Enterprises, Artisans & Village Industries, Medium Enterprises, Service Sector units & individual sub-sector units. SME is fast-growing sector in the local economy, with an increasing number of universal banks creating innovative products to give highest importance to financing SMEs as part of their strategic growth plan. Growth resulting from globalization and liberalization is most visible and profound in the SME segment, making SMEs growth engines for economic development. Thus, the relationship between the banker and the SME customer has also become most crucial and competitive.

uniBank (Ghana) Limited has positioned itself as the trusted Bank for SME financing and has therefore put internal structures in place to give focused attention to individuals and companies under the SME bracket. A core aspect of the Bank’s primary focus is to provide a comprehensive range of financial solutions and products to its SME customers to better equip them to grow their businesses. As part of the Bank’s strategy to increase its support to SMEs, uniBank has taken the initiative to increase its loans and advance portfolio for the 2011 fiscal year.

The Bank’s commitment to the SME industry remains paramount, with a focus on identifying visionary entrepreneurs to nurture into business giants. A premium is placed on ensuring the customer’s total satisfaction with a variety of credit facilities for their different needs, which include the following:

a) Term Loan: For acquisition of capital goods (including second-hand) fixed assets, vehicles, plant & machinery, purchase of land, construction of buildings, etc.
b) Working Capital by way of Cash Credit, Overdraft, etc.

uniBank offers SMEs working capital finance to meet operating expenses, purchasing inventory, receivables financing, either by direct funding or by issuing letter of credit. These may be in the form of funded facilities, where the Bank provides funding and assistance to purchase business assets or meet capital expenditure. They may also be non-funded facilities, i.e. the bank can issue Letters of Credit (L/C) or can give a guarantee on behalf of the customer to its suppliers for the procurement of goods and services on credit.

Working capital credit facilities may also be used to:

a) Purchase of raw material, components, stores, spares and maintenance of stock of these items at minimum level and stock in process and finished goods.
b) Finance against receivables including receipted invoices.
c) Meeting marketing expenses where the units have to incur large-scale expenditure towards marketing of their products.
d) Bills Purchase / Discounting under L/C or outside L/C.
e) Export Credit Facilities.
f) Letter of Credit on sight basis for purchase of raw material/capital goods.
g) Bank Guarantees for Performance, Advance Payment, Tender Security Deposit, Guarantees for getting orders, for procurement of raw materials, etc.

uniBank offers the above and other tailor-made products to SMEs at competitive interest rates that are commensurate with the client’s credit rating. uniBank Ghana Limited’s SME loan policy is framed to provide hassle-free credit for working capital needs as well as long-term requirements, taking into account the nature of business, cyclical trends, cash flow projections, peak time requirements and any eventuality of unforeseen spurt in the SME business. In order to provide better customer service and ensure that loan applications are dealt with expeditiously, uniBank has put in place an efficient structure of loan processing, appraisal and approval to give our clients quality, timely service.

Other Products & Services

Our primarily focus is to provide comprehensive range of financial services and products to personal customers and small and medium enterprises (SME’s), as well as corporate clientele.

Domestic Banking Services

• Current Accounts

Savings Accounts

• Fixed Deposit Accounts
• ATM Services
• E-Banking Services (uniWeb, uniAlert, uniMobile and uniMobile Account)
• Payment of DSTV Bills
• uniBancassurance
• Goal Saver Account
• SME Plus Account

Treasury Services

• Investment Management Services
• Managed Funds
• Cash management and Transaction Services

International Banking Services

• Foreign exchange accounts
• Foreign currency accounts
• Money Transfer Services
• Inward Remittances
• Outward remittances
• Documentary credits
• Bills for Collection

Credit Facilities and Advances

The bank provides credit facilities and advances to its customers to meet their financing needs among these are:

• Corporate Banking
• Working capital loans and overdraft
• Bridging/construction finance
• Credit Facilities and Advances . . . continued
• Pre/Post Export Finance
• Bonds and Guarantees
• Personal Loans
• Short Term Loans for transactional activities
• Employee Privilege Loan (EPL-). A loan facility designed for salaried workers who are not account holders of the Bank
• uniCar Loan
• uniChurch Credit Facility
• SME Loans

uniBank PRODUCTS LAUNCHED IN 2012

Goal Saver Account

It is a product specifically developed to offer the avenue of saving towards a goal. It is an ideal way to help achieve one’s goal(s) quickly. It is a risk-free savings plan that offers flexibility in savings and also provides relatively higher interest rates so that one’s savings grow faster.

uniMobile Savings Account

This is a very unique and comfortable way of banking with uniBank using registered mobile phones. Monies deposited on the e-Wallet of the phone are available to be accessed at anytime and anywhere the service is available. You do not need to visit any uniBank (Ghana) Limited branch to transact business. All you need is your mobile phones.

RIA Money Transfer Services

In uniBank’s bid to give its clients varied and improved services it has introduced RIA Money Transfer Service which will give clients, an array of quality remittances avenues to choose from. With RIA, uniBanks’ cherished customers will have access to the third-largest global money transfer company worldwide which has endeavored successfully in providing a cost effective, secure and fast alternative in sending money to families and loved ones worldwide. RIA operates in 135 countries, mostly in Europe, USA, Canada, Australia and currently in Africa.

Beliefs, Mission, Vision, Values & CSR of uniBank Ghana

What we believe in:

We believe that the continued trust and patronage of our products and services by the people within the community in which uniBank operates, has contributed to our sustained growth and profitability.

uniBank believes in:

• Upholding community development in the highest esteem;
• Protecting and supporting the communities in which we operate;
• uniBank seeks to ensure that priority is given to projects that would allow uniBank play a meaningful role in the communities in which it operates.

Mission

• Provide the best value for our customers;
• Create an excellent working environment for our employee development and growth;
• Enhance shareholder value;
• Be socially responsive to our communities.

Vision

To be the leading and preferred Bank offering comprehensive financial solutions to our chosen customers (SME and Personal Banking markets) in a professional, caring, responsive and profitable way.

Shared Values

Flexible
Minimal bureaucracy & Adaptive to changing needs.

Caring
Customer delight & Personalized service.

Vibrant
Energetic & Ingenious.

Team
Will to win; One-ness of purpose & Strength.

Our core values are worthy of our organization and we believe we should incorporate them as anchor points in everything we do in the Bank. These values provide us with a means of not only guiding but also evaluating our operations, our planning and our vision for the future. They also provide us with a means of not only guiding but also evaluating of performances as we serve our customers.

Social Responsibility

uniBank (Ghana) Limited is a caring bank. The Bank appreciates the contribution and support that it receives from the community that it operates in. And in return, it ensures that it gives back to society, some of its gains as a socially responsibility corporate entity. As a good corporate citizen, uniBank (Ghana) Limited, has never shirk its responsibility to contribute meaningfully to the development of society and therefore have undertaken many timely social intervention activities to assist the needy, vulnerable and the deprived in Ghana thus contributing our quota to the sustenance of the environment and the community at large.

Key Corporate Social Responsibility Objectives

• To ensure that uniBank is seen as a socially responsible organization;
• To support communities in which uniBank operates in with the needed help in cash or in kind.
• Our ultimate desire is to use any corporate social responsibility activity as an opportunity to grow and perpetuate the uniBank brand.

We believe that the continued trust and patronage of the people within the community in which uniBank operates has contributed to our sustained growth and profitability. uniBank views the community in which it operates as asset that is worth investing in and nurturing since it in turn brings the bank business. uniBank’s contribution in this area, thus, makes good business. We believe in upholding community development projects that would allow uniBank to play a meaningful role in the communities in which it operates. uniBank holds the belief that it depends on the community to conduct its business. In this regard, our areas of focus shall be towards the promotion of:

• Education;
• Health and Sanitation;
• Youth Development.