Pergola Creations: Architect Percy Ebo Sackey Talks About Client Satisfaction

Percy Ebo Sackey, Architect at Pergola Creations, talks about the importance of client satisfaction.

“Our strategy has always been client satisfaction. Within our industry, we do not advertise, just like lawyers. That is why you will not see any signs with our name on it. Most of our business comes in through recommendation. When we get a client, we see that as an opportunity to get other clients, and we try to make sure that the service that we provide for them is so unique that they will always want to come back and then recommend us to other people. Networking really helps. For example, I had a client once and I did not know he was a top executive at Nestlé Central & West Africa. I designed his house for him, and we really took our time to detail it out very well and he was very impressed. Next, he asked me to come to his office to meet his director because Nestlé was trying to do a project and he thought I could help with it. That was a big break for us. Through that, we got an opportunity to work with Nestlé CWA. Similarly, we have gotten the opportunity to work with Ghana Commercial Bank, Bayport Financial Services, and other industry giants through individual recommendations”, says Percy Ebo Sackey.

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