Navigating Entrepreneurship: Rinos Mautsa Chronicles his Zimbabwean Business Odyssey

Rinos Mautsa, CEO of Picco Construction and Director of Energy Plus Group, provides insights into his diverse business portfolio, spanning from contact centers to sustainable housing and energy solutions in Zimbabwe.

“I founded the Contact Centre Association of Zimbabwe (CCAZ) when I was very young, I was in my early 20s. It is the largest association in the country. We promote investment into BPO (Business Process Outsourcing) and contact centers. There were no BPO associations in Zimbabwe when we started but right now we have over 30,000 people working in the BPO space. I saw that people were working in contact centers who did not have customer experience or customer service qualifications and that is when I set up the Chartered Institute of Customer Management (CICM). That is giving diplomas in customer service and other supporting services in consulting and research. After that I set up Tech24 Group that provides our own software solutions for contact centers. Over 80% of contact centers now use our software. We were the first ones to push that in Zimbabwe and we are doing outsourcing as well. We are answering calls from South Africa in Zimbabwe, and we were the first ones to do that. My passion has always been in energy and construction so that is when I ended up setting up our construction company, Picco Construction. We have done quite a number of projects in housing, and we are also contributing in a very big way in terms of housing that we are putting in the market. We are now also into infrastructure development and roads, and we are also building our own resort. We are also into energy through Energy Plus Group, and I have a partner. We mainly focus on wholeselling. We bring in in bulk and sell to resellers, so we do not do retail. These are the activities I deal with”, says Rinos Mautsa.

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