Inside Logix Technical Solutions: CEO Olukayode Osunsun Discusses Innovation in Security, Access Control, and Tech Integration in Uganda

Can you give a historical background of the company?

I started in 2004 and have always been in technology. I enjoy all things tech and found myself working in Uganda for an American company. After a few years of doing that, I always had, in the back of my mind, the idea of setting up my own or at least being part of an SME operation. So, I gathered a group of people, pitched my idea to them, and we aimed to merge security with IT systems. That is, in a nutshell, how Logix came about.

Can you tell us a little bit more about the services that you offer and the company that you have access to?

From day one, we identified a significant gap in the incorporation of technology and systems integration for businesses. We focus on high-end, high-tech CCTV solutions, access control systems—moving away from traditional keys to key cards, fingerprint scanners, biometrics, or eye scanners, bringing advanced “Hollywood-style” technology into the business space. In line with that, we also provide network and communication solutions within office spaces, including IP phones, computer system setups, software activation, and a range of workspace enhancement services through systems and technology integration. While we do not develop software, we implement off-the-shelf solutions to address specific business needs.

Who are the target clientele that Logix specifically deal with?

It is broad-based. We have a significant footprint in the banking sector, supporting multiple banks. We even have a saying: the banks bank on Logix to get things done. We also work with organizations in the oil and gas sector and provide services to the health industry. Essentially, any business that relies on some aspect of technology in its operations can count on us for support.

For turnkey solutions, one example is the five-star Latitude Hotel up in McKinley Hill. We worked with them from the ground up, providing about 80% to 90% of all their in-house technology needs. This included the hotel key card system, computer systems for guest check-ins, conference rooms, the server room, computer rooms, racks, servers, and antivirus solutions.

While we do not develop software, we can purchase necessary off-the-shelf software, install, activate, and manage it within the organization.

What is your Competitive Advantage?

One of our key strengths, especially in the Ugandan market, is taking away the guessing game for our clients. We ensure we use quality products at the best suitable price, but we are not price-driven; we are focused on quality and effective solutions, and we are known for that. Another area we pride ourselves on is our commitment to service delivery.

We do not just “sell boxes”—whatever solution we provide, we stand by it. We offer after-sales support and maintenance services, and we are ready to respond if there is a system failure or a new challenge. That ongoing relationship with the client, along with quality products and service, is one of our key strengths.

What are the trends and challenges in your sector?

Here in Uganda, one of the major challenges we face is market saturation. Everyone now seems to be able to pull cable or at least claim to offer the same services, often at about 10% of our price. And with the impact of the global economy on the local market, people are looking for the cheapest options, which has started to affect some of our market share.

The good news is that there was a period when many went for the lowest-priced option, and they ended up disappointed. Some learned their lesson and came back, now wanting a balance between lower cost and quality. That is the space we are trying to position ourselves in. We provide audiovisual system solutions that may sound pricey, but they deliver on promises—reliable, stable, and consistent across all our solutions. Our key strength is that we stand behind our price tag, ensuring that, at the end of the day, it is truly value for money.

Highlights more on the challenges in your sector?

I mentioned the market saturation and shrinking size. Another major challenge we face is financing projects. This has become a significant issue for us and is common across the marketplace. In the past, regardless of the project size, clients were typically willing to provide some form of advance payment. Now, it is almost impossible to secure advance payments. Even if a client agrees, they often require a bank guarantee, which adds additional costs.

We have priced our solutions with minimal margins, and the added cost of securing guarantees further strains our resources. Access to affordable financing to execute projects has become crucial, especially for larger jobs where this issue becomes even more pronounced.

Is the company open for investors and what kind of investors?

Investment would ideally come from Kena, of course. In the technology sector, grants are not easily accessible, though they would be beneficial. Realistically, if we could find someone interested in studying the market and injecting funds, we would be open to discussions. It depends on what they expect in return for their investment.

Beyond a cash injection, I would be more interested in a partner who not only brings funding but also brings new technology ideas and insights into redesigning our market solutions. That would be invaluable.

Can you tell us a little bit about the project you are currently working on?

It has been a relatively good year, and currently, we are working on a project with one of our largest clients, a bank. We are rolling out a countrywide access control system across their multiple branches, which will provide a proximity card-based solution. The equipment is being imported from South Africa, as it is a South African-developed product. This system will help the bank manage staff access to various areas within the branches, all of which will be controlled from a central point at the head office.

Are there any key Success stories you would like to highlight?

Logix Technical Solutions is a small-to-medium enterprise (SME) with a modest footprint in the Ugandan market. However, we have secured top clients and successfully completed some remarkable projects. One notable project involved MTN, one of the largest telecom companies in Africa. We have played a significant role in MTN’s operations and setup in Uganda, and we are proud of our contributions.

Additionally, when MTN expanded into South Sudan, specifically in Juba, we were one of the key players in that project. This remains one of our largest projects to date, taking approximately 12 months to complete. We were responsible for setting up the main head office, as well as several switch centers and warehouses. The project was completed in a third country, which provided us with valuable experience in managing and coordinating projects outside our home base. The outcome was successful, with MTN expressing their satisfaction, and we are proud of the job we accomplished.

What is  your vision for the company and what do you hope to achieve in the next 3 years?

In three years, if I could wish for anything, I would love for us to restore our business to pre-COVID levels. Since the pandemic, things have not been the same. While there has been gradual improvement, we have not yet returned to where we were before. Reaching that level again would be incredible.

Beyond that, I would like to incorporate more functional solutions that are essential to business operations. I take pride not just in completing business transactions but in providing services that enable other businesses to function efficiently. Being able to say we played a role in helping a business succeed is something I find truly rewarding. My goal is to bring on board solutions that make sense and enhance the operations of other businesses in whatever they do.

Tell us a little bit about yourself and your journey so far?

I am Nigerian by birth, and my first exposure to Uganda came when my father, who was a diplomat at the embassy, brought me here. After some time, I left Uganda, but there is something about the country that draws you back. I returned several times for different reasons and eventually found myself back here for good. I have a strong sense of belonging here, and I feel I am able to give back to the community, which has been rewarding. The beautiful climate and the good people make it a great place to live.

On a personal note, I am passionate about technology—I’m fascinated by all things tech. I like to think of myself as half human, half robot. I am also easygoing and enjoy nature, as you can probably hear from the birds calling in the background. I have a love for sports, cooking, and eating. All of these things make up who I am.

Is there anything you would like to highlight?

At Logix Universal Solutions, we are constantly evaluating how to improve our business operations. While there are areas we have successfully locked down, the evolving landscape—driven by technology and increasing competition—demands that we adapt. We need to introduce new solutions and also focus on enhancing our staff’s skill set and mindset.

Achieving this requires capital investment, and I am open to bringing in investors who can offer more than just financial support. It is crucial to partner with individuals or groups who can also contribute ideas and expertise, alongside the funding, to help drive the business forward. This infusion of both capital and innovation is essential for our growth.