uniBank Ghana: Best Banking Customer Service Delivery

Felix Nyarko-Pong, CEO of uniBank Ghana, talks about the importance of excellent customer service delivery and discusses the fact that having a good understanding of SME customers is a clear competitive advantage.

uniBank Ghana was incorporated as a private company in December 1997 to operate as a bank. It is a wholly owned Ghanaian and authorized to undertake a broad range of banking business. The bank opened its door to customers in January 2001.