Innovating Travel: A Talk with Peter Chuma of Bulawayo-Based Travel Agency Galaxy Travel

Peter Chuma, Managing Director of Galaxy Travel, talks navigating the ever-changing travel industry in Zimbabwe, adapting to new challenges, and the remarkable growth of the Bulawayo-based travel agency through strategic partnerships.

“Galaxy Travel is a travel agency that has been in existence since 1987. I took over the management of the company in 2007. We have a staff compliment of 8 people and I do the day-to-day running of the company. I do consultancy as well. We mainly target leisure travelers, people traveling to visit family. We also do corporate bookings for people traveling on business all over the world. To America, to China and to Dubai. We are based in Bulawayo, the second largest city of Zimbabwe. We are what we term a retail travel agency. We sell air tickets and arrange holiday packages. The major difference from other agencies is that we are centrally located so we are accessible to all sorts of people that require our services. We have an after-hours service. In other words, we have got a facility where if passengers or the traveling public want some services, we are available even after hours”, says Peter Chuma.

“The thing now is to actually create some synergies and to work with the suppliers and create some working partnerships. That is a new thing. Before COVID, we used to take things generally simple, but now we have changed the way we are doing business. We have gone into partnerships with hotels where we send some people, and we are now working closely with the airlines so that we are up to date with new products on the market”, he adds.

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