Discussing CITS Tanzania’s Scope of Business and Competitive Advantage with CEO James Sweke

James Sweke, CEO of Corporate Information Technology Solutions, an IT company specialized in software development, contact center services and IT governance, talks about CITS’ scope of business and competitive advantage.

“At the beginning, CITS was focused on everything IT. Later on, the decision was taken to focus on three specialized IT fields. To do this, the capacity of the staff had to be built to ensure customers receive the best services. The first IT specialization is software development. Today, 90% of CITS work is focused on developing software. We develop our own software solutions for the general market as well as custom software for customers who come with specific requirements. The second IT domain that CITS is focused on is call center software and service provision. The call center services, or “contact center” as it is currently known, focus on calls and social media communications. We have three projects running on the same domain at the moment. This is in line with the market readiness for the call or contact center services, unlike 10 years ago when people did not have to practice social distancing. The third domain of our specialization is IT governance which entails the development of IT policies, processes and procedures, strategies, business continuity, and data recovery. This is one of the important aspects of our operations in our bid to help our customers. We also help to show them the best operating practices for the technology that we offer”, says James Sweke.

For more information, please visit: www.cits.co.tz.

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