In this exclusive interview, Shaileen Jiwa, the General Manager of Gem Forest Hotel in Nairobi, shares insights into the luxury hospitality industry and the unique aspects that make Gem Forest Hotel a standout destination. As the flagship MGallery hotel in Africa, the property combines elegant design, personalized experiences, and a deep commitment to storytelling. Shaileen discusses the evolving trends in Nairobi’s tourism, the hotel’s focus on corporate and leisure travelers, and her passion for creating memorable, one-of-a-kind guest experiences.