Telecom

imported 2024-03-17 17:43:07

Zain – A Leading Telecom in Saudi Arabia – Standing out of the Connected Crowd

With a total population of approximately 30 million people, the oil state “is a very dynamic market,” Hassan Kabbani, the CEO of Zain KSA, told Marcopolis in an exclusive interview. “There is a very high level of mobile penetration, reaching more than 180%, and very high level of Smartphone penetration.” Such figures are rare in the emerging markets, but typical for the Gulf Arab oil states with its low population density, but huge distances between the different cities and villages.

Best Network in Saudi Arabia: Fastest 4G LTE by Zain

Sultan Abdulaziz Al-Deghaither, Sr. Director of Network Engineering at Zain
Yes, it is the newest network. We are serving our customers with the latest technology provided by our partners. We are working with the biggest telecom service providers across the world, including Huawei, Nokia, Siemens and ZT. In addition, our fibre network is provided by Alcatel-Lucent, who have a very strong track record in that area.

Best and Fastest Customer Service in Saudi Arabia: Zain’s Strategy

Abdulmajid Mohammed Alrashoudi, Chief Customer Care Officer at Zain
Mainly, Saudi customers want good treatment, as do people anywhere in the world, and they also want a clear tariff plan. They want their needs to be attended very quickly. We are now trying to reduce our 36 hour resolution timeframe to almost 24 hours. Any kind of operation has issues from time to time obviously, we try to minimise them and to fast-track the solutions.

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