We Promise from Gulf Bank: Successful Right From the Launch!

Kuwait, November 2, 2011: Gulf Bank, the second largest bank in Kuwait, today hailed the successful launch of its new ‘We Promise’ program to offer its customers the best and the fastest financial service in Kuwait. In the program, Gulf Bank makes five promises to its customers: to deliver their Gulf Bank cards the same day; to disburse their loan the same day; to finance their dream car the same day; to deposit their salary early morning and to keep queuing time below 10 minutes.

Since the launch on 16th October, the program has existing customers enthusiastic, and has also attracted many new customers, both expressing their eagerness to receive Gulf Bank’s exceptional customer service.

The program affirms Gulf Bank’s commitment towards its customers in terms of accuracy, quality and time of transactions. The Bank also guarantees that all customers will enjoy excellent and swift banking transactions, making their visit to the Bank’s branches a productive one. These commitments ensure that this level of service is more than just a program, rather a culture that goes beyond typical customer transactions, to include unsurpassable levels of customer satisfaction.

Michel Accad, Gulf Bank’s CEO and CGM said: “We are committed to delivering excellent service to our customers, and making a real difference. This new program demonstrates how serious we are about delivering the level of service our customers deserve. Gulf Bank’s staff have witnessed customers’ enthusiasm about the Bank’s promises to them, and the swiftness of our services.

These are real promises and we have made them because we believe that our customers deserve the best. Every time our customers use our services they place their trust in us and we want to ensure that they get the very best in customer care in return. We believe our service is what differentiates us in the market and we will ensure our promises are upheld.”

To view Gulf Bank’s ‘We Promise’ program and to receive the latest updates, customers are asked to join www.e-gulfbank.com/facebook, to follow www.e-gulfbank.com/twitter and to subscribe to www.e-gulfbank.com/youtube. Furthermore, customers can visit the bank’s bilingual website at www.e-gulfbank.com, call the Customer Contact Center on 1805805, or visit one of Gulf Bank’s 55 branches for assistance and guidance.

This press release has been issued by Gulf Bank.