Customer Service

Abdulmajid Mohammed Alrashoudi, Chief Customer Care Officer at Zain
Mainly, Saudi customers want good treatment, as do people anywhere in the world, and they also want a clear tariff plan. They want their needs to be attended very quickly. We are now trying to reduce our 36 hour resolution timeframe to almost 24 hours. Any kind of operation has issues from time to time obviously, we try to minimise them and to fast-track the solutions.